London Regal Chauffeuring · Booking information
Terms & Conditions
Last updated: 16 October 2026
These terms explain the basis on which enquiries and chauffeur services are arranged with London Regal Chauffeuring. Please read them with your individual quote and booking confirmation.
Submitting a website form or enquiry is a request, not a confirmed reservation. Your journey, vehicle, price and availability must be confirmed by our team.
1. Enquiries and reservations
Provide accurate travel dates, pickup times, addresses, passenger numbers, luggage requirements and contact details. Tell us about flight details, child seats, accessibility needs or itinerary requirements before confirmation so that suitability can be checked.
2. Quotes and payment
The quoted price applies to the itinerary and services stated in your quote. Payment timing, any deposit, accepted payment method and included or additional charges will be stated before you confirm the booking. Please ask about parking, waiting time, tolls, airport charges, extra stops and additional hours if these are not clear. Changes to the itinerary may require a revised quote and your agreement.
3. Vehicle and luggage requirements
Vehicle images are illustrative. The appropriate vehicle, seating, luggage space and any special equipment are confirmed for each booking. Do not assume a particular vehicle or capacity is guaranteed unless it appears in your confirmation. If a change becomes necessary, our team will discuss an appropriate alternative with you.
4. Pickup, airport travel and waiting
Check the pickup location and time in your confirmation. Allow sufficient time for check-in, security and other travel commitments. Flight monitoring, meeting arrangements, included waiting time and any further waiting charges depend on the agreed booking. If your flight or plans change, contact us promptly.
5. Changes, cancellation and refunds
Request changes or cancellation as soon as possible by email or telephone. Changes are subject to availability. The applicable cancellation deadline, any cancellation or no-show charge, and refund arrangements will be provided with your quote or booking confirmation before you commit. This page does not specify a universal free-cancellation period or fixed charge. Ask our team for written clarification if the applicable conditions have not been supplied.
6. Hourly services, tours and multi-day journeys
The confirmed booking should state the duration, itinerary, included mileage or travel area, stops and any additional arrangements. Extra time, itinerary extensions, accommodation or other costs must be agreed where relevant. Half-day and full-day tours follow the duration and arrangements in your quote.
7. Passenger conduct and belongings
Passengers must follow lawful safety instructions and applicable seat-belt requirements. Tell us in advance if child restraints are needed. Behaviour that threatens safety may prevent a journey from continuing. Check the vehicle for belongings at the end of the trip and report lost items promptly. Any proposed charge for damage or exceptional cleaning will be explained and supported by the circumstances; no fixed amount is imposed by this page.
8. Delays and service issues
Traffic, road closures, weather and other circumstances can affect travel. Contact our team promptly if there is a problem so that available options can be discussed. Nothing in these terms removes rights or remedies you have under applicable consumer law, or excludes liability where exclusion is not permitted.
9. Privacy and website information
See our Privacy Policy for information about enquiries, booking details and third-party website features. Website descriptions are general information; the specific services and price agreed for your journey are set out in the booking confirmation.
10. Contact and complaints
Email info@londonregalchauffeuring.com or call +44 330 043 5503. Please include your booking reference, travel date and a description of the issue so our team can investigate.