London Regal Chauffeuring · Your privacy
Privacy Policy
Last updated: 16 October 2026
This notice explains how London Regal Chauffeuring handles personal information in connection with enquiries, reservations and chauffeur services through this website.
1. Contact us
For questions about your personal information or to exercise your rights, email info@londonregalchauffeuring.com or call +44 330 043 5503. Please identify the journey or enquiry concerned without sending unnecessary identity documents.
2. Information involved
Information you provide may include your name, email address, telephone number, travel date and time, pickup and destination addresses, service and vehicle preferences, passenger and luggage details, and messages. Only include another passenger’s information when you are authorised to do so. Please avoid including sensitive information unless necessary to arrange assistance.
Website service providers may also process technical information such as IP addresses, browser/device details and security logs when you use the site.
3. Why information is used
Information is used to respond to enquiries, prepare quotes, arrange and fulfil journeys, communicate changes, maintain relevant business records, and protect the website and service against misuse.
The applicable lawful basis depends on the purpose: taking steps you request before a contract or performing a booking contract; meeting legal obligations; legitimate interests in managing enquiries, keeping appropriate records and protecting the service, balanced against your rights; or consent where required. You may withdraw consent without affecting processing already carried out on that basis.
4. Service providers and third-party features
Information necessary for a journey may be shared with the chauffeur or transport provider arranging that journey. Website hosting, email, booking and technical support providers may process information needed to operate these services. Information may also be disclosed where legally required or necessary to handle a legal claim.
This site uses Google Maps/location features. Using them can send location searches and technical information to Google. See Google’s Privacy Policy. Choosing WhatsApp opens a third-party messaging service, governed by WhatsApp’s Privacy Policy. Email links open your email application. Those services have their own privacy practices.
5. Cookies and international processing
Website and embedded services may use cookies or similar storage for functionality, preferences and security. Your browser allows you to manage stored cookies; blocking them may affect some features. A privacy notice does not itself provide consent for any optional cookies that require it.
Some providers may process information outside the UK. Applicable safeguards depend on the provider and service. Contact us for information about the providers, locations and safeguards relevant to your enquiry.
6. Keeping information
Retention depends on the purpose and record: responding to an enquiry, managing a journey, meeting accounting or legal requirements, and resolving disputes. Information should be kept only for as long as needed for those purposes. Contact us for the retention information applicable to your record.
7. Your rights
Depending on the circumstances, you can request access, correction, erasure, restriction, portability, or object to processing. These rights are subject to applicable conditions and exceptions. You can also complain to the Information Commissioner’s Office (ICO). Contacting us first can help resolve a concern.
8. Updates
This notice may be updated as the website and services change. The revision date appears above.